ContinuousCare is happy to announce that we are in the process of moving to a new and improved system to manage your Virtual Practice subscription. 

 
What is new
The new subscription system has improved payment method capabilities for subscription payments. It is also now easier to update your payment method (credit/debit card) when required. Customers who need include their Tax ID in their invoices can now easily do so by adding in their Tax ID under settings. We have also launched new pricing plans.  
 
 What do I need to do?
Once the new system is launched, you will need to move your existing Virtual Practice subscription to it. This is simple to do. Y
ou will receive a notification from us requesting you to log in to your Virtual Practice and re-enter your payment method (credit/debit card) details under the Subscription management section. Once notified you must ensure that this change is effected before the next renewal date of your subscription, to ensure proper renewal.
 
 What if I forget to add the payment details?

Failure to re-enter the necessary payment method details ahead of the renewal date of your Virtual Practice subscription, the automated payment renewal process will fail. This will result in your Virtual Practice shifting into no-service mode until the subscription payment is made.
It is important to remember that once a Virtual Practice is deactivated, it will have to be re-activated within 30 days by completing the subscription payment. Virtual Practices that are inactive for more than 30 days are automatically deleted, inclusive of all data. 
 
What if my current Virtual Practice subscription is being handled from ContinousCare by sending me a payment invoice link end of every subscription cycle?
Your Virtual Practice subscription will be automatically migrated to the new subscription and thus you will no longer receive any more payment invoice links. The system will automatically handle your payments going forward. 
 
You will receive a notification from us requesting you to log in to your Virtual Practice and enter your payment method (credit/debit card) details under the Subscription management section. Once notified you must ensure that this change is effected before the next renewal date of your subscription, to ensure proper renewal.

You will be receiving further communication on this. Should you have any questions or concerns please contact us at support@continuouscare.io.