How does online appointment scheduling work?

Patients can book appointments for in-person or video visits through your clinic's patient portal website, web app or mobile app. Each booking is tied to a service you define, and your team can confirm, reschedule, or cancel as needed.

Can patients reschedule or cancel appointments online?

Yes. Patients can manage their appointments directly through the portal or mobile app. Clinics stay in control, with the option to confirm rescheduling requests. If the clinic needs to reschedule an appointment, patients can confirm it from their end.

What happens when a patient cancels a paid appointment?

When a cancellation occurs, the payment is refunded as credits into the patient's wallet within the system. Patients can use these credits for future bookings, while providers avoid payment gateway refund hassles.

Is the appointment scheduling system HIPAA compliant?

Yes. The system is HIPAA-compliant and designed to protect patient data while supporting secure communications, payments, and record-keeping. None of the appointment-related notifications contain PHI. Patients must securely log in to their account to view details.

How does online appointment scheduling work?

Patients can book appointments for in-person or video visits through your clinic's patient portal website, web app or mobile app. Each booking is tied to a service you define, and your team can confirm, reschedule, or cancel as needed.

Can patients reschedule or cancel appointments online?

Yes. Patients can manage their appointments directly through the portal or mobile app. Clinics stay in control, with the option to confirm rescheduling requests. If the clinic needs to reschedule an appointment, patients can confirm it from their end.

What happens when a patient cancels a paid appointment?

When a cancellation occurs, the payment is refunded as credits into the patient's wallet within the system. Patients can use these credits for future bookings, while providers avoid payment gateway refund hassles.

Can appointments be linked to services and multiple clinic locations?

Yes. Appointments are mapped to the services you offer—such as in-person and telehealth consultations—and can be tied to the correct provider and location across multi-branch clinics.

Can patients manage their appointments from a portal or mobile app?

Patients can log into their secure account online or via the mobile app to book, reschedule, cancel, and view their appointment history at any time. They can also confirm any rescheduling initiated by the clinic.

How do automated reminders reduce no-shows?

The system sends patients timely confirmations and reminders by email, SMS, or in-app notifications. Providers also receive daily digests of upcoming appointments. This helps reduce no-shows and keeps schedules on track.

Does appointment scheduling connect with consultation documentation and records?

Yes. Once an appointment is completed, providers can generate consultation notes, prescriptions, lab orders, and visit summaries. Patients receive secure access to the records that are meant for them.

Can we customize booking rules and availability?

Absolutely. Clinics can set their own availability, define booking windows, configure auto-cancellations for unpaid appointments, and choose how appointments are managed with configurable settings.

Is the appointment scheduling system HIPAA compliant?

Yes. The system is HIPAA-compliant and designed to protect patient data while supporting secure communications, payments, and record-keeping. None of the appointment related notifications contain PHI. Patients have securely log in to their account to view details.

How quickly can we implement appointment scheduling, and what support is available?

Most clinics can get started within a day, as all you need to get started is to configure all your services and provider schedules. To accept payments from your patients, you will also need to add in your payment processor account so that payments directly reach your own bank account. Comprehensive help is available.

Programación de Citas en Línea para Clínicas y Servicios de Salud

Los pacientes reservan el servicio que necesitan y pagan al momento de la reserva, mientras su clínica gestiona la programación con facilidad.

Reserva de citas en línea 24/7

Para visitas presenciales y de telesalud

Gestión de citas fácil

Confirmación y recordatorios automatizados

Modern appointment scheduling interface on mobile and desktop

Simplifique la Gestión de Citas para Su Consultorio

Haga que reservar y pagar por la atención sea simple, para que su clínica funcione mejor y los pacientes se mantengan conectados.

Comodidad del Paciente

Fácil para los Pacientes

Brinde a los pacientes la comodidad de reservar citas en cualquier momento a través de su portal de pacientes o aplicación móvil.

Book Online

Patients book in-person or video visits.

Online Payments

Secure payment at the time of booking.

Automated Confirmations

Instant email and SMS confirmations.

Helpful Reminders

Timely alerts that reduce no-shows.

Web and mobile appointment booking interface

Smart Management

Flexible for Clinics & Providers

Scheduling That Works for Your Team

Team Scheduling

Admins and providers can schedule appointments for patients.

Patient Assistance

Support patients in confirming rescheduled appointments.

Daily Digests

Providers get convenient next-day schedules by email.

Smart Management

Confirm, reschedule, cancel appointments. Auto-cancel unpaid bookings.

Payments and Billing

Payments and Billing, Built Into Every Appointment

Make scheduling and payments part of one seamless flow—so your clinic collects revenue efficiently and patients know exactly what to expect.

Integrated Payment Processing

Patients pay for appointments and services directly online, with secure credit card and digital options.

Appointment-Based Billing

Payments are linked to scheduled appointments, with bills automatically generated and viewable.

Wallet Refunds

Cancelled bookings refund as credits to the patient's wallet, avoiding gateway refund hassles.

Flexible Payment Options

Clinics can accept upfront payments at booking or in-person at the time of the visit.

Fully Integrated

From Service Booking to Care Records

Encounter Appointments That Connect Services, Locations, and Care

Service Mapping

Each appointment links directly to the service your clinic defines.

Location Aware

In-person visits are tied to the correct practice location.

Care Documentation

Completed appointments generate notes, prescriptions, lab orders, and bills.

Patient Access

Patients securely view their records after each visit.

Comprehensive appointment management dashboard

Customer Success Stories

"Virtual Practice platform is delivering next-generation medical care. As a multidisciplinary team, we find it powerful and intuitive for organizing patient cases, with clear medical records that support precise documentation and effective care."

Dr. Georgios Leon - Metabolic Specialist

Precision Medicine Startup, Greece

"I have been using the continuous care platform for several months and it has made a big impact in my practice, allowing me to monitor my patients more efficiently."

Dr. Marie Christina Felix Douyon

Pulmonologist, Haiti

Frequently Asked Questions

Ready to Transform Your Practice Appointment Management System?

Reduce no-shows, improve patient satisfaction, and streamline operations with appointment scheduling that works.

Complete appointment scheduling platform included in all ContinuousCare plans

Web and mobile booking, automated reminders, payment processing, EHR integration, and multi-location support - all ready to use immediately.