Product Operations Executive

Role Summary

The executive role involves overseeing the Product Operations functions of a B2B SaaS platform for cloud healthcare businesses, ensuring that customers receive comprehensive support in utilizing the product. The role necessitates a clear understanding of the product, analytical capabilities to assess customer-reported issues, collaboration for issue resolution, and excellent communication skills.

Responsibilities

Product Support

• Understanding customer requirements and functioning
• Investigating Product Issues & Resolution
• Product Info Support (Features, How to)
• Product CR & New Feature Request Handling
• Tracking issues reported by customers & notifying them when resolved
• Interfacing with Product and Tech teams for issues and product related information
• Appropriate and Prompt communication with customers to address their queries.
• Maintaining consistently updated knowledge of product (changes and new features)
• Ability to communicate according to situation and context
• Contribute to knowledge base and process evolution

Skills Required

• Excellent Verbal & written communication skills
• Excellent interpersonal skills
• Knowledge of CRM & other tools (JIRA, Freshdesk, Redmine etc)
• Ability to multi-task, prioritize, and manage time effectively
• Technical expertise working alongside Development or Quality Assurance is an added advantage

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Spesialis Adwords

Tugas

• Rencanakan dan implementasikan kampanye iklan SEM dan media sosial secara strategis.
• Manajemen kampanye iklan sehari-hari dan pelaporan.
• Analisis kinerja kampanye iklan dan pelaporan kepada klien.
• Perencanaan dan konseptualisasi halaman arahan.
• Bekerja dengan tim insinyur dan desain untuk mengimplementasikan halaman arahan.
• Menangani semua aktivitas pembelian media online di situs web industri terkait.
• Berkoordinasi dengan tim pemasaran digital untuk pelaksanaan kampanye SEO, Sosial, dan Email.
• Analisis ROI kampanye eCommerce.

Keterampilan yang diinginkan

• Pengalaman relevan selama 2+ tahun.
• Memahami dengan baik SEO, platform Media Sosial, dan saluran pemasaran digital lainnya.
• Sertifikasi Google AdWords adalah nilai tambah besar.
• Keterampilan penelitian dan analisis yang kuat.
• Kemahiran tingkat lanjut dalam Excel dan pengetahuan kerja aplikasi Microsoft Office lainnya, internet, email, dll.
• Kemampuan untuk melakukan beberapa tugas sekaligus dan menghasilkan hasil tepat waktu.
• Kemampuan komunikasi verbal dan tertulis yang sangat baik.
• Termotivasi untuk belajar, berkinerja, berkembang, dan berhasil.

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Pengembang Server Java

Kita arep nggoleki Pengembang Server Java karo pengalaman sadurunge ing pengembangan aplikasi web lan mobile berbasis awan. Sampeyan utamane bakal tanggung jawab kanggo pengembangan aplikasi web multi-tiered lan clustered sing apik kanggo platform SaaS kesehatan digital kita.

Tugas:

• Nyenengake, ngoding, lan nguji aplikasi sisi server nganggo Java lan teknologi terkait
• Nggawe lan nggaweni API RESTful kanggo integrasi sing apik karo sistem depan
• Ngintegrasikake gateway pembayaran, ngrusak lan ngoptimalkan proses transaksi sing aman lan efisien
• Nggunakake mekanisme caching kanggo ngoptimalkan kinerja sistem lan ngurangi waktu tanggap
• Nglebokake lan ngurus panggonan data, kalebu desain skema, nulis query sing efisien, lan ngoptimalkan kinerja panggonan data
• Ngintegrasikake layanan AWS kaya SQS, S3, lan SNS kanggo proses pesan sing efisien, penyimpanan file, lan pemberitahuan
• Nglarasake lan ngrampungake masalah sisi server, ngakoni operasi sing lancar saka aplikasi

Persyaratan:

• Pengalaman ngembangake aplikasi sisi server nganggo Java
• Kemampuan kuat ing Spring lan Hibernate
• Kemampuan ing Gradle kanggo otomatisasi bangunan lan manajemen ketergantungan
• Pengalaman karo JPA, Hibernate kanggo pemetaan objek-relasional
• Pengalaman karo sistem pesan kaya AWS SQS lan RabbitMQ
• Pengalaman nggawe panggonan data kaya MySQL lan Redis
• Kepiye karo layanan cloud kaya AWS S3 lan SNS kanggo ngembangake aplikasi sing bisa dikembangake lan andal
• Pengalaman sing ngintegrasikake gateway pembayaran kanggo proses pembayaran sing aman
• Paham sing kuat tentang prinsip lan praktik terbaik keamanan aplikasi web
• Kemampuan kanggo nggawe karo teknologi front end kaya React bakal nambah, nanging ora wajib
• Kemampuan nglarasake masalah sing apik lan kemampuan kanggo nglarasake lan ngrampungake masalah sisi server sing kompleks
• Kemampuan komunikasi lan kolaborasi sing efektif kanggo dadi ing lingkungan tim lintas fungsi

Pengalaman: 2-5 taun

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Manajer Penjualan

Kepemimpinan Tim & Pengembangan:

• Rekrut, on board, lan latih wakil penjualan anyar.
• Ngembangake rencana pembinaan individu; nyadiake sumber daya lan mentor.
• Nglebokake pertemuan tim rutin lan satu lawan satu kanggo nge-review kinerja.

Strategi Penjualan & Pelaksanaan:

• Nglebokake lan ngimplementasike proses lan teknik penjualan kanggo efisiensi lan efektivitas maksimal.
• Ngawangun strategi kanggo nggandhengake pemasaran, produk, lan tim sukses pelanggan.
• Nglebokake lan nganalisis metrik kinerja lan ngusul perbaikan.

Manajemen Pipa:

• Nglebokake proses kualifikasi pimpinan kanggo ngakoni transisi lancar saka MQLs (Marketing Qualified Leads) menyang SQLs (Sales Qualified Leads).
• Nglebokake lan ngatur pipa penjualan, ngakoni kemajuan lan akurasi peramalan.

Manajemen Kinerja:

• Nentokake lan ngawasi target penjualan kanggo tim sampeyan.
• Pastikan kabeh aktivitas penjualan diarsipake lan dilacak sing apik ing CRM.
• Nerangake peramalan penjualan sing detil lan akurat.

Hubungan Pelanggan:

• Ngembangake lan nggaweni hubungan karo klien utama.
• Nggabung ing pertemuan lan negosiasi karo pelanggan minangka perlu

Kualifikasi:

• Gelar sarjana ing Administrasi Bisnis, Pemasaran, utawa bidang sing terkait.
• Pengalaman terbukti ing penjualan dalam, karo fokus ing B2B SaaS global ing sektor SMB.
• Rekor jejak sing apik saka nggaweni target penjualan lan ngembangake tim penjualan sing apik.
• Kemampuan komunikasi, negosiasi, lan ngembangake hubungan sing apik.
• Kemampuan kanggo multitasking, ngutamake, lan ngatur waktu sing efektif.
• Kemampuan analitis yang kuat untuk menginterpretasikan data penjualan dan mengambil wawasan yang dapat dijalankan.
• Kemahiran dalam perangkat lunak CRM, MS Office, dan alat bantu penjualan lainnya.
• Pemikiran yang berpusat pada pelanggan dan semangat untuk meningkatkan layanan kesehatan melalui teknologi.
• Kemauan untuk belajar dan beradaptasi dengan teknologi dan perkembangan industri baru.

Apa yang Kami Tawarkan:

• Gaji yang kompetitif dan insentif berbasis kinerja.
• Kesempatan untuk pertumbuhan profesional dan kemajuan karir.
• Lingkungan kerja yang mendukung yang menghargai kolaborasi dan inovasi.

Cara Melamar:

Jika Anda seorang profesional penjualan yang berorientasi pada hasil dengan pengalaman B2B SaaS global dan semangat dalam bidang kesehatan dan teknologi, kami akan senang mendengar kabar dari Anda. Silakan kirimkan resume Anda dan surat pengantar singkat yang menjelaskan pengalaman relevan Anda, kemauan untuk belajar, dan kenyamanan dengan teknologi.

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Perwakilan Pengembangan Penjualan Masuk

Tanggung Jawab:

• Menangani dan memvalidasi prospek yang masuk melalui saluran masuk. Saluran ini dapat mencakup pertanyaan di situs web, tanggapan kampanye pemasaran, atau cara lain di mana klien potensial mengekspresikan minat awal.
• Kontak awal dengan prospek ini, yang mungkin melibatkan merespons pertanyaan obrolan di situs web, email, atau menelepon kembali.
• Menilai kesesuaian prospek dengan solusi perusahaan dengan memahami kebutuhan, anggaran, jangka waktu, dan kewenangan orang yang menanyakan.
• Menyiapkan janji temu untuk Account Executives (AEs) dengan prospek yang memenuhi syarat.

Akuntabilitas:

• Memastikan bahwa prospek yang masuk melalui saluran masuk direspon dengan tepat waktu dan secara profesional.
• Mengkualifikasi dan mendokumentasikan prospek dengan akurat untuk memastikan AEs menerima janji temu berkualitas.

Keterampilan yang Diinginkan

• Gelar sarjana (atau setara)
• 1-2 tahun pengalaman kerja dalam pengembangan penjualan / generasi prospek di perusahaan Perangkat Lunak.
• Catatan kinerja dalam menghasilkan prospek yang memenuhi syarat.
• Semangat dalam teknologi dan belajar hal baru.
• Keterampilan manajemen orang dan waktu yang baik.
• Pengalaman dalam MS Office & perangkat lunak CRM (mis. Fresh sales, Salesforce, hub spot, dll.)
• Etis, Tangguh, Penuh semangat, Gigih, Mengambil inisiatif, Kreatif, Bersahabat, Memulai sendiri dan Produktif
• Lancar dalam Bahasa Inggris (tulis & lisan).

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Eksekutif Akun

Tanggung Jawab:

• Mengambil alih proses penjualan setelah seorang SDR (baik inbound atau outbound) telah memenuhi syaratkan prospek dan menetapkan janji temu.
• Melakukan sesi penjajakan yang lebih mendalam dengan calon klien untuk memahami kebutuhan, masalah, dan proses pembelian mereka.
• Membuat dan menyampaikan presentasi atau demonstrasi solusi perusahaan.
• Menjelaskan rencana harga, tambahan, dan biaya terkait lainnya jika ada
• Terkadang, mengelola hubungan pasca penjualan sampai diserahkan kepada tim manajemen akun atau tim keberhasilan pelanggan.

Akuntabilitas:

• Mencapai kuota atau target penjualan.
• Ngaranake yen pelanggan cocog karo rencana sing cocog karo kebutuhan kanggo
• Ngrawat pipa jualan sing apik, sing njaluk nggoleki lan nggoleki penjualan sing bakal datang.
• Ngaranake yen pelanggan ngerti produk lan syarat penggunaan sing berlaku
• Ngaranake tingkat kepuasan pelanggan sing dhuwur lan duwe kerjasama sing erat karo tim liyane (misalnya implementasi utawa dukungan) kanggo nggawe transisi sing lancar kanggo klien.

Kualifikasi

• Gelar (preferensi terkait Keuangan)
• Diperlukan minimal 2-3 taun pengalaman

Untuk melamar, kirim email kepada kami di jobs@needstreet.com

Product Operations Team Lead

Role Summary

As the Product Operations Team Lead, you are responsible for managing a team of support specialists, lead efforts to upgrade our product help documentation and automate product support processes. Your role will involve streamlining and improving our support systems to enhance the customer experience and maximize operational efficiency.

To achieve this you will need to demonstrate a high level of performance on the Core Product Support Operations Responsibilities (which is expected of all team members), in addition to executing on the Team Lead responsibilities as outlined below.

Responsibilities

Lead and Manage the Product Support Team

Oversee a team of support specialists, providing guidance, mentorship, and performance feedback. Develop and maintain a positive and collaborative team culture focused on customer satisfaction and continuous improvement.

• Ensure that all tickets requiring Product Operations handling are responded to on time, following guidelines/process and are of optimal quality to help the customer. This will require monitoring incoming tickets, their take-up and timely handling and closure. Product Ops Specialists may often need to go deep on various issues and therefore ensuring that communication and customer engagement is not compromised in the meanwhile, needs to be ensured.
• Demonstrate a high level of performance on Product Operations function handling yourself, serving as an example of the quality handling and responses expected. However your focus remains on coordination of the ticket handling and therefore deep technical analysis is not directly expected of you, unless necessary when short- staffed or possible due to low volumes.
• Report on Product Operations, on a weekly basis, with proper metrics on number of Bugs, CRs, App Info, 3rd Party Issues and any other issue types captured with relevant tags. In addition to this, your report is to include identified risks, issues and process violations (if any). You are expected to fully utilize the capabilities of tools available to you to efficient produce this report, or use a spreadsheet at minimum.
• Improve efficiency of ticket processing with proper utilization of templates and Help content, identifying the gaps in this and ensuring that it is reported; maintaining the team guidelines updating that based on the evolving feedback provided to Product Operations.
• Collaborate well with other teams and functions to ensure optimal information flow required for product improvement, timely customer support and uninterrupted platform operations.
• Mentoring POEs (Product Operations Executives), reviewing their efforts and helping in their training, along with Product Operations Technical Specialists on the team.

Upgrade Product Help Documentation

• Assess and analyse existing product help documentation, identifying areas for improvement.
• Collaborate with cross-functional teams, including Product and Engineering, to gather accurate and up-to-date information for documentation updates.
• Revise and enhance product help documentation to ensure clarity, completeness, and ease of understanding for end users.
• Implement a version control system to manage documentation updates and track changes.

Automate Product Support Processes

• Evaluate current product support processes and identify opportunities for automation.
• Develop strategies to automate common support tasks, such as issue triaging, ticket routing, and response generation.
• Collaborate with the Engineering and IT teams to implement automation tools, chatbots, or self-service systems to improve support efficiency and reduce response times.
• Continuously monitor and evaluate the effectiveness of automated processes, making adjustments as necessary.

Drive Continuous Improvement

• Proactively seek customer feedback and analyze support metrics to identify areas for improvement.
• Work closely with the Product Management team to advocate for customer needs and provide insights for product enhancements.
• Establish and monitor key performance indicators (KPIs) to measure support team performance and identify areas for growth and development.
• Regularly review and refine support processes to optimize efficiency and customer satisfaction.

Skills Required

• Excellent Verbal & written communication skills
• Excellent interpersonal skills
• Knowledge of CRM & other tools
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Bachelor’s degree (or equivalent)
• 2-3 Years of experience in the same field

Untuk melamar, kirim email kepada kami di jobs@needstreet.com