Using the Enhanced Consultations Feature - ContinuousCare Virtual Practice

What’s New in Enhanced Consultations

AI Scribe Feature Automatically generate consultation notes from conversations with intelligent AI assistance that understands medical terminology and context.	Multiple Documents Create multiple consultation documents with individual visibility settings for better organization and privacy control.
Audio Transcription Record and transcribe conversations with advanced audio processing and real-time accuracy.	Integrated View Everything in one unified, easy-to-navigate interface that streamlines your workflow.

It’s as easy as flipping a switch, reading our help guide, and trying it out!

Activate the Upgrade

Navigate to Consultation Settings in your Virtual Practice and look for the “Switch to the Upgraded Consultations Feature” toggle.

Remind Your Team to Read the Help

Ensure all providers are ready.

✅ Read the updated Help Documentation
▶️ Watch the Help Video Tutorial

Key Points to Remember

Important things to keep in mind

Audio Transcription Setup For providers using audio transcription, ensure your browser has microphone permissions enabled. Test your microphone volume and functionality before starting consultations for the best experience.

Language Support English is our primary supported language for audio transcription and AI Scribe. We welcome feedback from customers using other languages as we continue to improve multilingual support.

Provider Responsibility Providers must review, edit, and finalize all AI-generated content. The AI Scribe is a tool to assist documentation but does not replace professional medical judgment. Your terms of use now include clauses for responsible usage of AI features.

AI Scribe Credits The AI Scribe feature uses a credit system. You receive free credits monthly, with options to purchase additional credits as needed. Credit information is accessible in your credit’s dashboard and throughout the user interface.

📑 Templates & Customization

Built-in Templates

Use our standard templates for common consultation types and documentation needs. These templates are designed based on industry best practices.

Custom Templates

Create your own templates with AI support. Contact us if you need assistance with custom template creation or optimization.

ℹ️ Performance may vary based on the template used. Take time to familiarize yourself with different templates to optimize your workflow and get the best results.

⏳ Flexible Transition Period

You have a full month to transition at your own pace. You can switch back to the older version during this period, but we recommend upgrading as early as possible to maximize the benefits.

All existing documents remain accessible

Questions? Our support team is here to help you through the transition.

See what our customers have to say!

“With AI features, it is the state of the art of doctors’ file management.”

Dr. Nery Orozco

Vascular Surgeon, Guatemala

“They have taken things to a new level of organization for my practice with the Al tools. It makes the work seamless.”

Dr Joseph Crooks

General Practitioner, Trinidad & Tobago

“The new AI Scribe is a game changer, making generating documents easier and less time consuming!”

Dr. Marie Christina Felix Douyon

Pulmonologist, Haiti

“Integrating an AI medical assistant into a healthcare company’s workflow marks a powerful and necessary step forward—especially in the domains of preventive medicine and precision healthcare.”

Dr. Georgios Leon

Metabolic Specialist, Greece