Category: FAQ

Users using devices running out-of-date operating systems (which are no longer supported) have been experiencing problems accessing many of the millions of web domains protected by the Lets Encrypt SSL certificate. This is because an older version of SSL software is unable to read the certificate’s Certificate Chain.

Which languages are currently supported in the platform? We currently support English and Spanish in the patient interfaces (Web Patient Portal and custom-branded patient mobile app) of the Virtual Practice. Supported languages, other than English, are enabled based on request. Note that translations are currently sourced from customers for optimal suitability to context. Customers can […]

How can I pay for the subscription? You can pay for any subscription plan of your choice, by credit or debit card. To pay for a subscription plan, access Settings > Virtual Practice Subscription > Virtual Practice Plans. Subscription payments can be done before or after the expiry of your free trial. Can I pay […]

Do you provide an API for integration? We will be releasing the first version of our API soon. The first version of the OAuth2 JSON REST API will provide functionality related to patient accounts and appointments. Subsequent releases will build on this API and provide more functionality. What can the APIs be used for? The […]

Who owns the data? All Patient Data is owned by the customer as outlined in our Terms of Service and Privacy Policy. Is the application secure? Is the data encrypted? Who can access the data? Yes. Security and privacy are of paramount importance to us – in the applications, their deployment and in our operations […]

Can my patients pay online? Yes. When patients pay for services (e.g. video consultations, text consultations, remote monitoring programs, in-person appointments) you offer, they can pay you online either via the web browser or through the patient mobile apps. To collect the payments from patients, you need to have an account with a payment gateway […]

I would like to have a custom-branded patient mobile app. How do I proceed? If provisioned in your chosen plan, the custom-branded patient mobile app will be available as an add-on option priced at $99*12=$1188/year i.e., for Android phones at $1008 and iOS phones at $180, with an annual payment option. You can also choose […]

What are the additional charges for SMS usage? SMS sending costs apply for all SMS messages sent from your Virtual Practice, including automated event alerts and also custom messages. The cost of an SMS message depends on the location of the recipient. It is important to note that 1 SMS = 160 characters. So when […]

Is there an additional cost for video streaming? Video streaming charges are US$0.005225 per streamed subscribed minute. Streamed subscribed minutes applies to the duration of time during which both participants are subscribing to each other’s video stream. These costs only apply for actual sessions, with both participants involved. It will not apply if one participant […]

Are there any hidden costs? No, there are no hidden costs. All the details are published on the pricing page. You pay the subscription pricing published as shown in our pricing plans. Video, SMS costs are paid as per usage. That’s it. What is the pricing for storage? We currently do not charge for storage. […]