Your Virtual Practice Help Center
Getting Started(14)
- Browser Update for Uninterrupted Platform Access
- Getting Started With Your Virtual Practice
- Setting up the Patient Portal Website
- How to Set Up Video Consultations
- White-Labelling your Virtual Practice
- How do I access my Provider and Patient Portals?
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Setting up an SMS Gateway Account for Your Virtual Practice
- Managing Your Practice Locations
- Setting Up Your Clinic Services
- Setting up Video Consultations
- Adding Team User Accounts and Profiles
- Defining Offered Services and Timings of your Healthcare Providers
- Helping Your Patients to Use the Virtual Practice
- Subscribing to a Virtual Practice Plan
Patient Portal(10)
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Setting Up the Home Page for your Patient Portal Website
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Setting Banners on the Patient Portal Website
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Setting Up About Us Page
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Setting Up Treatments Page
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Setting Up Contact Us Page
- Helping Patients Navigate to Your Patient Portal and Mobile App
- Mapping your Website to the Patient Portal
- Configuring Chat Support in your Virtual Practice
- Setting Your Own Domain Address for Your Virtual Practice
- Publishing and Sharing Health Content in Your Blog
Consultations(12)
- Consultation Management
- Using the Enhanced Consultations Feature
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Adding a Prescription During a Consultation
- Generating Consultation Documents with AI Scribe
- Adding the Encounter Log
- Creating Consultation Documents Manually
- Adding a Lab Order in the Consultation Flow
- Managing Next Steps After a Consultation
- Managing Any Additional Billing
- Enabling Microphone Access in Supported Browsers
- Lab Order for Patient Tests
- Managing Medication Prescriptions in Your Virtual Practice
Video Consultations(14)
- Managing Video Consultations in Your Virtual Practice
- Provider Online Waiting Room
- Assisted Video Consultations
- How to Set Up Video Consultations
- Requirements and Best Practices for Holding Video Consultations
- Attending a Video Consultation session
- Inviting a Patient to the Provider Waiting Room for an Instant Call
- Configuring Tax Rates for services
- Generating Video Consultation Service Reports
- Setting up Video Consultations
- How Video Consultations Work in the Virtual Practice
- Video Consultations on the Virtual Practice Mobile App
- How to View and Confirm a Video Appointment
- How to resume a Video session if it is interrupted
Text Consultations(6)
- Managing Text Consultation Settings for each Healthcare Provider
- Configuring Tax Rates for services
- Setting up Text Consultations Service in your Virtual Practice
- Benefits of Using the Virtual Practice to Handle Text Consultations from Your Patients
- Managing and Answering Patient Text Consultations in the Virtual Practice
- How Do Patients Ask & Pay for Text Consultations in the Virtual Practice
Billing and Payments(11)
- Creating a Discount Rule
- Tracking the Discount Usage
- Discount Management
- Managing Discounts
- Multiple Payment Gateways and Currency
- Generating Video Consultation Service Reports
- Exporting Billing Reports
- Handling Refunds with Payment Credits
- How to Assign Payment Credits to your Patients
- Managing Your Offline Payments
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Using the Virtual Practice to Manage Billing in Your Clinic
Supported Payment Gateways(12)
- Integrate Your Stripe Account With Your Virtual Practice Account
- How to Integrate Lenco Payment Gateway with Your Virtual Practice Account
- How to Integrate Mobile Money Guyana Payment Gateway with Your Virtual Practice Account
- Integrate Your Razorpay Account With Your Virtual Practice Account
- Integrate Paynah with Your Virtual Practice Account
- Integrate PayNow with Your Virtual Practice Account
- Integrate WiPay with your Virtual Practice Account
- Integrate Ebirr with your Virtual Practice Account
- Integrate MTN with your Virtual Practice Account
- Integrate Paynamics with your Virtual Practice Account
- Integrate PayPal Checkout payment gateway With Your Virtual Practice Account
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Integrate Your Paystack Business Account With Your Virtual Practice Account
Managing Your Healthcare Team(11)
- Updating email address of Team Users in Virtual Practice
- Reassigning the Primary Account Owner of Your Virtual Practice
- Helping Healthcare Providers Self-Register to your Virtual Practice
- Managing Text Consultation Settings for each Healthcare Provider
- Assigning Healthcare Providers to Patients
- Configuring Accessibility of Patients
- Defining Roles for Team Users
- Adding Team User Accounts and Profiles
- Defining Offered Services and Timings of your Healthcare Providers
- Managing Your Virtual Practice Primary Account
- Specifying Unavailable Days For Consultations
Patient Health Data & Records(15)
- Account Delete Request from Google Play Store (Custom Apps)
- Post-Login Account Deletion Request from My Account Settings
- Publicly Accessible Delete Account Request flow in your Patient Portal Website.
- Patient Account Deletion
- Patient Health Record Settings
- Client Organization Settings
- Client Organizations
- What happens to the data in my Virtual Practice if I discontinue using the product?
- Managing Patient Data in Your Virtual Practice
- Choosing Measurement Units for Health Data
- Uploading and Accessing Medical Reports
- Maintaining Administrative Patient Details
- Health Journal for Better Patient Collaboration
- Comprehensive Health Profile
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Choosing Health Trackers for Your Patients
Managing Patients and Patient Encounters(19)
- Account Delete Request from Google Play Store (Custom Apps)
- Post-Login Account Deletion Request from My Account Settings
- Publicly Accessible Delete Account Request flow in your Patient Portal Website.
- Patient Account Deletion
- Patient Registration Settings
- Testimonials Dashboard
- Patient Feedback Dashboard
- Patient Feedback
- Updating Email Address and Phone Number of Patients in Virtual Practice
- Handling Patient Account Deletion Request
- Viewing Patient Registration Reports
- Managing Family Accounts
- Importing Patients to the Virtual Practice
- Adding Patients to the Virtual Practice
- Updating a Patient’s Personal Health Records
- Setting Up Frequently Prescribed Medications
- Creating Patient Categories
- Creating Consultation Notes for Patient Encounters
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Sending Patient Notifications
Managing Your Virtual Practice Subscription(9)
- Credits Help & Documentation
- Setting Up The Virtual Practice For Two Factor Authentication
- Adding a Payment method on your Virtual Practice Account
- How am I billed when I change my Virtual Practice Subscription Plan
- How am I billed when I add or remove Team Users in my Virtual Practice?
- What Happens When I Downgrade to a Lower Plan?
- What happens to the data in my Virtual Practice if I discontinue using the product?
- Subscribing to a Virtual Practice Plan
- Managing Your Virtual Practice Subscription