Credits Help & Documentation

Everything you need to know about managing and using credits in your Virtual Practice account

⚡ Quick Navigation

💡 What are Credits?

Credits are the currency used to access AI-powered features in your Virtual Practice account. They enable tools like AI Scribe and AI Transcribe.
  • 📅 Monthly Credits: Included with your subscription, expire if unused.
  • 💳 Purchased Credits: Bought separately, never expire.

⚠ Important: You must have an active subscription to purchase credits.

🛒 Purchasing Credits

Purchase additional credits for uninterrupted access.
  1. Navigate to the Credit Management dashboard
  2. Select credit bundle
  3. Click “Purchase Credits”
  4. Complete payment
  5. Credits instantly added

💡 Tip: Purchased credits never expire.

📅 Monthly Credits

Your subscription plan includes monthly credits that refresh automatically.
  • Allocated based on your tier
  • Expire at end of billing cycle
  • Unused credits don’t roll over
  • Used before purchased credits
💡 Pro Tip: Monitor your usage to avoid expiration.

🔄 Auto-Recharge Settings

Set up automatic purchases so you never run out.
  1. Set threshold (e.g., credits drop below 50)
  2. Choose recharge amount
  3. Enable auto-recharge
  4. System purchases more when threshold is hit
🔒 Security: Payment stored securely. ⚙ Control: Modify settings anytime.

📊 Monitoring Usage & Alerts

Stay informed with real-time usage and alerts.
  • Balance tracking
  • Breakdown by feature
  • Historical usage

⚠ Responsibility: You must monitor credit usage and maintain adequate levels.

🧾 Billing & Invoices

  • View purchase history
  • Download invoices
  • Configure tax ID

❓ Frequently Asked Questions

What happens if I run out of credits? AI features will stop until more credits are purchased.

Do purchased credits expire?

No, only monthly credits expire.

How are credits deducted?

First monthly, then purchased credits.

Can I buy credits without a subscription?

No, an active subscription is required.

What payments are accepted?

Major credit cards.

Refund for unused credits?

Generally non-refundable, contact support.

How to track usage?

Dashboard shows breakdown by feature.