In order to ensure smooth functioning of your Virtual Practice, make sure you are using a compatible browser and OS versions for uninterrupted care to your patients.

Virtual Practice App for Computers and phones

 

It is important to understand that the web version of your Virtual Practice supports all the features and the mobile app supports essential features when you’re on the move.

Web

Stay connected with your patients by signing-in to your Portal Manager from the web on your desktop. 

For best user experience, please ensure that the latest version of Google Chrome and Mozilla Firefox browsers are used, whether using Windows or Mac desktop. While the latest versions of Microsoft Edge and Safari on macOS laptop/desktops are also supported, it is better to use the above recommended browsers.

Web Browsers Technical requirements of browser Operating System
Google Chrome (Recommended) Latest Version Windows or macOS
Mozilla Firefox (Recommended)

Latest Version

Windows or macOS
Microsoft Edge (Chromium based version)

Latest Version

Windows
Safari

Latest Version

macOS

Mobile apps

Operating system Technical requirements
iOS iOS 10 and above
Android

OS 5.0 and above

Note: Currently the Virtual Practice mobile app is not fully compatible for all services on tablets and iPad

Supported Mobile Browsers

Video Consultations are mobile browser optimized and can be accessed from your mobile device, through the following supported browsers:

Mobile Browsers Technical requirements Operating System
Google Chrome Latest release version Android
Mozilla Firefox

Latest release version

Android
Safari

Latest release version

iOS

Note: While you and your team can access the Virtual Practice web version on your mobile browsers as well, it is meant to be used on the desktop.

The Patient Portal Web Application will be mobile optimized soon but until then, it is recommended that patients use the mobile app on their phones.

Also though your patients can access the web Patient Portal of your Virtual Practice from their phone browsers, it is recommended that they use it from a desktop browser. We are in the process of making the patient portal more mobile screen friendly.

Requirements for Video Consultations

  • Please note that a minimum dedicated 350kb/s down per downloaded stream, as well as 350kb/s up per uploaded stream is required to maintain a stable video connection.

  • As per the WebRTC Video service provider’s bandwidth resolution mapping, for phone resolutions typically 600 kbps is required. For larger screen resolutions on the desktop, a minimum of 1000 kbps is recommended.

  • Adequate CPU and memory support are integral factors to ensure proper functioning of video consultations on your phone.

  • For mobile apps, Wi-Fi and 4G LTE networks are supported.