The Virtual Practice supports six interfaces, including web and mobile applications for providers and patients. To ensure smooth functioning of your Virtual Practice and uninterrupted care to your patients, make sure you are using a compatible browser and OS version.

Browser Compatibility

The Patient Portal and Virtual Practice Manager Web Apps are best used in the following supported browsers:

Web Browsers Operating System
Google Chrome (Latest version) – Recommended  Windows or macOS

Mozilla Firefox (Latest version) – Recommended

 Windows or macOS
Microsoft Edge Chromium-based version (Latest version)
Safari (Latest version)

Supported Mobile Browsers

While the web version of your Virtual Practice is best viewed on desktop computers or laptops, Video Consultations are optimized for patient use on mobile devices and are accessible via the following supported browsers.

DeviceMobile Browsers
Android phonesGoogle Chrome or Mozilla Firefox (Latest version)
iOS phonesSafari(Latest version)


  • Although the Patient Portal Web Application will be better optimized for mobile devices in the near future, patients are encouraged to use the mobile app on their smartphones in the meantime.
  • The Virtual Practice Web Manager should only be accessed from desktop web browsers.

Mobile App Specifications

DeviceTechnical Requirements
Android phonesOS 5.0 and above
iOS phonesiOS 10 and above

Currently, the Provider and patient mobile apps are not fully compatible on Android tablets and iPads. It is recommended to use smartphones with the above-mentioned technical specifications for optimal usage.

Read: Requirements and Best Practices for Holding Video Consultations