How do I get started?
Here is how you can get started:
How long is the trial period?
We offer a 14-day trial period in order for you to get familiar with our platform. We recommend that you upgrade your accounts before the trial is expired.
What happens after the trial ends?
Once your trial period ends, your account will be deactivated for 30 days, after which it will be terminated completely. You can login to your Virtual Practice Manager and subscribe to a plan within this duration to resume services.
Can I use the mobile application first?
The Virtual Practice mobile app works only if you have an existing registered account. So, get started by registering with us here.
How do I login to my Virtual Practice?
When you sign up for your Virtual Practice account, you are provided with an Admin Portal (for Team Users) and a Patient Portal Website (for patients). You can access your Admin Portal by adding ‘admin’ to your Virtual Practice URL, for example, yourpracticenameadmin.continuouscare.io or yourpracticename.continuouscare.io/admin. Enter your registered email address and password to sign in . For more information on accessing your portals, click here.
How can patients access my Virtual Practice?
Once you sign up for a Virtual Practice account, you get a Patient Portal Website, where patients can sign up and use your services. For example, your Patient Portal URL would look like yourpracticename.continuouscare.io.
Why haven’t I received a verification e-mail?
You will need to check for the verification mail in your registered e-mail inbox. If you do not receive a verification e-mail, please check your spam/junk folder or other filtered folders in your inbox. Also, please verify that you have entered a valid e-mail address in our sign-up form. In general, e-mail notifications do not face delivery issues, unless they end up in spam folders. We follow all the recommended procedures for Mail Server validation, like setting up SPF records, DKIM keys, and DMARC to ensure proper e-mail delivery.
How can I change my registered email address?
You can change your login email address from Settings > Virtual Practice Primary Account > Primary Account Details. Enter your preferred e-mail address. Click the link in the confirmation email sent to your current registered email address to change your login email address.