You can add team users members to your healthcare team in your Virtual Practice, should you choose to. Team users who are added to the Virtual Practice can be assigned to monitor patient health trackers within remote monitoring plans, to reply to patient questions and to attend to clinic and video consultations with patients.

The details of your team users can be viewed by patients from the patient portal website, and patients can then choose to consult with them via the patient portal. You can also also decide to make the details of your team users visible to patients.

Add Team User Form

You can add a team user to your Virtual Practice from the Team User settings of the Virtual Practice settings page. Click on the ‘Add Team User’ link provided and you can enter the details of the team user in the form that follows.

Add Team User Button

Enter the email address and phone number of the team user, which can then be used by the user to verify, via an email or SMS notification, which will be sent to them, on being added successfully. Choose the title and enter the name of the team user.

You can set the level of access for the team user, to view patient PHR and to configure consultation service features in your Virtual Practice, by choosing between the ‘Admin’ and ‘Healthcare Provider’ roles.

  • Admin role: Team users with ‘Admin’ role can access all the features needed to administer the Virtual Practice They can make customizations, add, edit or delete Practice Location details, configure the online services like Clinic, Video or Text Consultations, add or remove team users and patients, update payment related settings etc.
  • Healthcare Provider role: Team users with the ‘Healthcare Provider’ role can only access patient data and use the consultation services.

Set a profile picture for the team user by uploading an image, and also assign them to a particular department. This will help patients to look for a team user within a particular department.

The type of consultations (Clinic or Video), provided by the team user can be set. Patients who wish to book a specific type of consultation, can view healthcare providers who provide that service type.

You can also determine the order of display in which the team users will be visible to patients, in the the Patient Portal website.

The list of all the team users added to your Virtual Practice, can be viewed from the Team User settings page.

Team User listing in Virtual Practice

Patients can view all the team users with Healthcare Provider role, from the Patient Portal website

Healthcare Provider list in Patient Portal