Managing Your Virtual Practice Subscription Archives - ContinuousCare Virtual Practice

Credits Help & Documentation

Everything you need to know about managing and using credits in your Virtual Practice account ⚡ Quick Navigation What are Credits? Purchasing Credits Monthly Credits Auto-Recharge Settings Monitoring Usage Billing & Invoices Frequently Asked Questions 💡 What are Credits? Credits are the currency used to access AI-powered features in your Virtual Practice account. They enable […]

Setting Up The Virtual Practice For Two Factor Authentication

Overview Two Factor Authentication (2FA) is an added security feature that provides an extra layer of protection to the user accounts in your Virtual Practice. Enabling two-factor authentication means that Virtual Practice will ask for an additional code, in addition to email and password, when authenticating. This code will be generated by an authenticator app […]

Adding a Payment method on your Virtual Practice Account

Your subscription payment method details should be correctly set up to ensure the proper subscription management of your Virtual Practice account. This is so that the automated subscription renewal of your account is processed with no issues, ensuring uninterrupted operations. Follow these simple steps in order to update your Payment method: Step 1: Navigate to […]

How am I billed when I change my Virtual Practice Subscription Plan

You can change your Virtual Practice subscription, any time. Change in the Subscription Plan (Same billing cycle): When you opt to change from one plan to another, say Plan A to Plan B, both being subscriptions with the same duration, the billing period and upcoming renewal date will remain the same as before. A prorated credit […]

How am I billed when I add or remove Team Users in my Virtual Practice?

You can update the number of team users in your Virtual Practice, any time. What does pro-rata billing mean? Prorated billing means that you would be billed for the additional team user only for the period they have access to your Virtual Practice. Every plan has a number of included users. When you add an […]

What Happens When I Downgrade to a Lower Plan?

You can downgrade your subscription plan anytime, based on your business needs. However, when you downgrade to a lower plan, you will lose access to features that were exclusively available in the higher plan, and the data associated with it. Tip: Check out our detailed Feature Comparison page to view the features available in our […]

What happens to the data in my Virtual Practice if I discontinue using the product?

If you decide to stop using your Virtual Practice, then it is important to prepare for it. Once you have cancelled your subscription, your Virtual Practice still continues to be accessible to you, until the end of the current subscription period. During this time, please download any files or data that you may need. Billing […]

Subscribing to a Virtual Practice Plan

Your Free Trial When you first sign up for your Virtual Practice, you get a free trial for 14 days during which you can try out the features of the telemedicine platform. You can add team user accounts for your team members if any, so that they can try using your Virtual Practice. You can […]

Managing Your Virtual Practice Subscription

The details of the Virtual Practice subscription could be viewed under the Account Setting of your Virtual Practice Manager. Follow the steps below to access and download your Subscription invoices, as well as view the details of your Virtual Practice subscription: Navigate to: Settings >> Virtual Practice Subscription >> Subscription Summary under Account Settings. In this section, you can view important […]