Video Consultations Archives - ContinuousCare Virtual Practice

Assisted Video Consultations

The Assisted Video Consultations feature enables authorized Team users like Nurses and Patient Service Coordinators to assist certain patients to attend a scheduled Video Consultation session with a healthcare provider, even while logged into their own Team user account. This is particularly useful for coordinating care for a cohort of patients who are using a […]

How to Set Up Video Consultations

The steps below will assist you in setting up Video Consultation services in your Virtual Practice so that Appointments may be Set for or Booked by your patients. Enabling Video Services Video Consultation service can be enabled from Settings → Services → Video Consultation Services, through your Portal Manager. Once enabled, patients can start booking appointments […]

Requirements and Best Practices for Holding Video Consultations

Your Virtual Practice allows you to hold video consultations with patients, at your convenience. However, you may need to follow a set of specifications to carry out effective and uninterrupted teleconsultation sessions. Note: Should these requirements not be met, you may face issues or have poor performances with the Video Consultation service. We recommend that […]

Attending a Video Consultation session

Whether doing a Video Consultation based on an appointment or an instant Video call by inviting a patient to your Waiting Room, during a video consultation session, in addition to being able to see and talk to the patient, you can view a summary of their health profile, share your screen to discuss a medical […]

Inviting a Patient to the Provider Waiting Room for an Instant Call

As a healthcare provider, you can access your own online Waiting Room, using the Waiting Room menu option from the header (see arrow in screenshot below). Once you are in your Waiting Room, you can invite a patient to the Waiting Room for an instant Video Consultation, by sending them an invitation. For the Online […]

Configuring Tax Rates for services

After setting the rates of services in your practice, you would need to define applicable tax rates for the services. To configure taxes for Clinic & Video Consultations, navigate to Payment Settings → Tax Rates under your main Settings. Specify tax rates of Clinic or Video Consultation services by clicking the indicated icon below and […]

Generating Video Consultation Service Reports

Video Consultation Service Reports enable you to evaluate the usage of Video Consultation services in your practice and thereby, analyze the time, revenue and cost factors associated with it. This report incorporates a view of appointments, actual encounters, associated time and cost details of the services and can be filtered per healthcare provider, practice location, […]

Setting up Video Consultations

A Video Consultation is online video session with your patient, which is useful for patients needing to follow up quickly and conveniently with you, in situations where they may not need to or may not be able to meet with you in person. Your patients can book appointments and pay you online for Video Consultations. […]

Appointment Calendar Settings

You can use the Appointment Calendar settings to control the display range of the Appointment Calendar on your Portal Manager. Set the typical ‘start of day’ and ‘end of day’ timings of the calendar, within which the services defined are normally provided. Appointment Calendar Slot Duration Configuring Appointments Calendar Settings From Settings → Appointment Calendar […]

How Video Consultations Work in the Virtual Practice

Video Consultations are ideal for patient encounters where an in-person visit is not necessary or not immediately possible. The Virtual Practice supports a user-friendly video consultation feature for healthcare providers and patients. It only takes under a minute to setup Video Consultations to work in your Virtual Practice (web and mobile) 1) Booking a Video Consultation […]