Requirements and Best Practices for Holding Video Consultations

Your Virtual Practice allows you to hold video consultations with patients, at your convenience. However, you may need to follow a set of specifications to carry out effective and uninterrupted teleconsultation sessions. Note: Should these requirements not be met, you may face issues or have poor performances with the Video Consultation service. We recommend that […]
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Attending a Video Consultation session

Whether doing a Video Consultation based on an appointment or an instant Video call by inviting a patient to your Waiting Room, during a video consultation session, in addition to being able to see and talk to the patient, you can view a summary of their health profile, share your screen to discuss a medical […]
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Inviting a Patient to the Provider Waiting Room for an Instant Call

As a healthcare provider, you can access your own online Waiting Room, using the Waiting Room menu option from the header (see arrow in screenshot below). Once you are in your Waiting Room, you can invite a patient to the Waiting Room for an instant Video Consultation, by sending them an invitation. For the Online […]
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Configuring Tax Rates for services

After setting the rates of services in your practice, you would need to define applicable tax rates for the services. To configure taxes for Clinic & Video Consultations, navigate to Payment Settings → Tax Rates under your main Settings. Specify tax rates of Clinic or Video Consultation services by clicking the indicated icon below and […]
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Generating Video Consultation Service Reports

Video Consultation Service Reports enable you to evaluate the usage of Video Consultation services in your practice and thereby, analyze the time, revenue and cost factors associated with it. This report incorporates a view of appointments, actual encounters, associated time and cost details of the services and can be filtered per healthcare provider, practice location, […]
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Setting up Video Consultations

A Video Consultation is online video session with your patient, which is useful for patients needing to follow up quickly and conveniently with you, in situations where they may not need to or may not be able to meet with you in person. Your patients can book appointments and pay you online for Video Consultations. […]
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Appointment Calendar Settings

You can use the Appointment Calendar settings to control the display range of the Appointment Calendar on your Portal Manager. Set the typical ‘start of day’ and ‘end of day’ timings of the calendar, within which the services defined are normally provided. Appointment Calendar Slot Duration Configuring Appointments Calendar Settings From Settings → Appointment Calendar […]
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How Video Consultations Work in the Virtual Practice

Video Consultations are ideal for patient encounters where an in-person visit is not necessary or not immediately possible.  The Virtual Practice supports a user-friendly video consultation feature for healthcare providers and patients. It only takes under a minute to setup Video Consultations to work in your Virtual Practice (web and mobile) 1) Booking a Video Consultation […]
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Video Consultations on the Virtual Practice Mobile App

In addition to the web, you can carry out Video Consultations with your patients on the Virtual Practice mobile app as well. Video Consultation settings You can set up Video Consultation for your Virtual Practice from the mobile app too. This includes defining time slots, duration and cost for Video Consultation sessions. If you have […]
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How to View and Confirm a Video Appointment

The Virtual Practice displays all your appointments in a calendar format. The appointment calendar shows you all your in-clinic and video appointments for the day, week or month. To view new video appointments, select the Appointment option on your Virtual Practice main menu and the calendar should be visible to you. Select Video to selectively […]
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