Getting Started Archives - ContinuousCare Virtual Practice

Browser Update for Uninterrupted Platform Access

Effective from 28 June 2023, users with very old browsers may experience errors while accessing our platform. This change is due to our infrastructure provider disabling support for browser clients using TLSv1 and TLSv1.1 protocols. Transport Layer Security (TLS) protocols play a crucial role in securing data transmission over the Internet. By discontinuing support for […]

Getting Started with your Virtual Practice

Welcome to Your Virtual Practice Transform your healthcare practice with a comprehensive all-in-one platform. Get set up quickly and start providing exceptional patient care today. ✨ Essential Setup Steps 1️⃣ Configure Your Practice ⏱ 15 minutes Set up your practice information, locations, and basic settings. ✔ Verify your key Practice Information ✔ Set up Practice […]

Setting up the Patient Portal Website

Your Virtual Practice comes with a Patient Portal Website, which is like your very own website for your patients, where patients can register with your Virtual Practice and access all information about your Virtual Practice, healthcare providers, book appointments, the online Healthcare services, Blogs and Care Plans that you have set up. They can also […]

How to Set Up Video Consultations

The steps below will assist you in setting up Video Consultation services in your Virtual Practice so that Appointments may be Set for or Booked by your patients. Enabling Video Services Video Consultation service can be enabled from Settings → Services → Video Consultation Services, through your Portal Manager. Once enabled, patients can start booking appointments […]

White-Labelling your Virtual Practice

With our white-labelling solutions, you can incorporate your own brand to your Virtual Practice. This includes complete rebranding of the telemedicine platform with no trace of ContinuousCare in the web and mobile application interfaces (if applicable). What does white-labelling your Virtual Practice mean? When you sign up for a Virtual Practice account, your Virtual Practice […]

How do I access my Provider and Patient Portals?

Once you have signed up for your Virtual Practice, you are provided with a Patient Portal, through which patients can register to your Virtual Practice, book appointments and access the configured services. It also comes with an easy-to-use Virtual Practice Manager for healthcare providers and other team users, which is used to provide healthcare services, […]

Setting up an SMS Gateway Account for Your Virtual Practice

Your Virtual Practice has the provision to send automated and custom notifications/reminders to patients and healthcare providers. In order to send and receive notifications globally, you will first need to set up an SMS gateway account. For Non-Enterprise customers The default SMS Gateway Provider integrated with your Virtual Practice account is a third party vendor, […]

Managing Your Practice Locations

A Practice Location represents your place of business. It is possible to define which services and Providers are available at each Practice Location. Consultation Notes and Billing are associated with a Practice Location. By default, your Portal Manager has one main Practice Location and can choose to add more. Setting up your Practice Locations It […]

Setting Up Your Clinic Services

If you provide clinic based services to your patients such as clinic consultations and other in-person services that require scheduling time with a healthcare provider, those can be set up under Clinic Services. Once you have setup these services, your patients can book appointments and pay for the services online. If you have more than […]

Setting up Video Consultations

A Video Consultation is online video session with your patient, which is useful for patients needing to follow up quickly and conveniently with you, in situations where they may not need to or may not be able to meet with you in person. Your patients can book appointments and pay you online for Video Consultations. […]